Terms and conditions


It is vital that you read the terms & condition as per to use our service either through this website or over the phone. By accessing this website or using our service using any other method you would be subject to these following terms and condition:

1A You are registered as a customer of Local Cars London Ltd whenever you use one of our services. This includes and is not limited to, telephone bookings, text message bookings, Online, Use of Our official Apps or Live Chat. You are deemed to have accepted these terms when you register with us on our official app or online, or prior to making a booking.
1B You agree:
1B:1 All information that you have provided to us prior to, during, or after using our service is all correct. This is and is not limited to online booking, email, official app or telephone bookings. If you have registered online or on our official Local Cars London Ltd app, then this information can be updated at any time or corrected.
1B:2 Your use of Local Cars London Ltd services grants no intellectual rights.
1B:3 You will not use any of Local Cars London Ltd services for any other purpose other than for the purpose they are provided to you or for any unlawful purpose; in any way that damages or makes our service less effective; to access or attempt to access the data of other users.
1B:4 To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation.
1B:5 To make payment in full for any minicab journey you take or book on behalf of another party and/or in respect of using any Local Cars London Ltd services provided to you.
1B:6 To treat all Local Cars London Ltd drivers with respect as they are obliged to treat you and not cause damage to their vehicle nor engage in any unlawful, threatening or abusive behaviour. Any damage caused will result in the relevant charges to cover the damage.

2- Charges and Payment

2A To check the cost of a Local Cars London Ltd journey please see our price section under the home page.
2B If you chose to pay for a minicab journey via card, then a preauthorization request will be put on your debit or credit card. Upon completing the journey, the relevant fare will be charged. You agree that we may undertake the relevant authorization checks on any payment details you have provided us. Please be advise we do not hold your card information at any time. Our driver has the full right to request the fare upfront as it is entirely on driver’s discretion.
2C If a minicab journey has been cancelled before the driver has been dispatched, then there will be no charge.
2D Once the journey has been completed or the journey is being carried out, then you will not be able to cancel.
2E If a minicab journey has been cancelled after the driver has been dispatched, then there will be a minimum cancellation fee of £5.00.

2F Extra Charges & Fees
2F:1 You will be charged £20 if the vehicle requires cleaning during or after your journey. This may include but is not limited to drinks spillage, vomiting, urine, or any other applicable scenario resulting in the vehicle not being able to provide a safe and pleasant journey to another customer.
2F:2 You will be charged at cost for any damage to the vehicle caused by you or any property belonging to the driver or Local Cars London Ltd. This may include but is not limited to breaking of windows, damage of interior or exterior in any shape or manner.
2G All prices that have been quoted are based upon the information given at the time.
2H Prices are subject to change if:
2H:1 There is an increase in passengers or luggage, the price will be different due to the vehicle change.
2H:2 There is a decrease in passengers which may result in a lower price due to vehicle change.
2H:3 There are any extra drops or diversions which will lead to an extra charge.
2H:4 All prices quoted are per vehicle.
2H:5 In the event you choose PayPal as a payment method, the terms and conditions of PayPal shall apply in addition to these Payment Terms. Any additional fees charged by PayPal are your sole responsibility and you authorise Local Cars London Ltd to take payment from your default or selected payment method on PayPal.
2H:5 In the event you choose card as a payment method, you agree to allow Local Cars London Ltd to debit your account for the amount shown for the relevant booking.

3- Airport Transfer

3A Meet and Greet service is provided free of charge for Heathrow and Gatwick Airport. For Luton and Stansted, it is an additional £10 for meet and greet service at the relevant meeting points. For London city airport we only charge for the parking fees for the meet and greet.
3B For Luton and Stansted we always use the free drop off areas. Should you choose to use the express drop off which will encourage additional charges.
3C All return journeys from any London Airports will be £5 more than outgoing. This for the driver to meet you in the designated area. You will be liable to pay any parking charges above this.
3C For an Airport Pick Up, the driver will go inside the Airport at the agreed time after landing i.e. 15 minutes, 30 minutes, 45 minutes or 60 minutes as requested upon booking. He or she will wait at the relevant meeting point within arrivals with a Placard if requested. If the customer has not come out, the driver will try contacting them by phone or any alternative contact method we have. If the customer fails to show after 20 minutes and no contact has been made, then the driver will pull away and the passenger will be liable to pay the full fare.
3D All flights are monitored by our team on the official relevant website of the Airport, therefore if a passenger does not board their flight, then our control room must be notified via email, telephone or live chat. This must be done two hours prior to the booking time and failure to do so will incur the full booking fare.
Please be advice flight landing time will only be accepted from the official airport website.
3E If the passenger is waiting at the airport and has no mobile, they should contact our 24-hour Control Room on 020 888 55555 so we can pass on this information to the driver. Passengers are instructed not to leave the airport without informing our office as this will be regarded as a Cancellation without Prior notice and result in a full fare charge.
3F Passengers are responsible to load and unload their belongings as we will not be held liable for loss or damage. Our driver are always happy to help upon request.
3G We reserve the right to refuse any passenger our services due to the passenger having excess luggage which would result in the vehicle being unsafe on the road.
3H Waiting Charges
3H:1 All flights are monitored for arrival times and the price quoted for Airport Pick Up includes 20-minute free waiting time after the agreed meeting time and any parking charges.
3H:2 After the free 20-minute waiting time, the relevant waiting charges will apply:
£20 for every hour.

4- Vehicles

Our Fleet of Vehicles are all covered by Hire and Reward Insurance for a select amount of passengers.
4A Saloon and Estate Cars are insured to carry a maximum of 4 passengers
4B Executive Cars are insured to carry a maximum of 4 passengers
4C MPVs are insured to carry up to 6 passengers
4D 8 Seaters are insured to carry up to 7 or 8 passengers

5- Promotions

From time to time, Local Cars London Ltd may create promotions offering voucher codes that may be redeemed for a discount when using our services. These promotions can be removed at any time when Local cars London Ltd wishes. You agree to the individual terms and conditions of that promotion and also understand that; the promotion code cannot be sold or transferred in any other manner, redeemed for cash, may expire prior to use, and may be limited for one time use only. Local Cars London Ltd reserve the right to remove any voucher code if it is determined that the redemption of the voucher code was done in error or violation of the applicable terms and conditions.

6- General

6A A booking can only be amended or cancelled by contacting us via telephone, email, live chat or in person.
6B Illustrations, photographs and description on the website, brochures, price lists or documents serve merely as a guide and will not be binding.
6C The Company reserves the right to make use of subcontractors to provide service to the passengers. These sub-contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated by Transport for London. These sub-contractors may occasionally charge more but also less than the quoted price.
6D Passengers are responsible to load and unload their belongings as we will not be held liable for loss or damage.

1 Drivers:
1A:1 Drivers who are willing to join Local Cars London Ltd are obliged to accept the company’s hiring terms and condition.
• It is vital that you present all your original documents to the office upon joining our team. Presenting false document willingly will result to passing your information to the fraud detection and prevention agencies.
• As a driver you will liable to follow the office time slot.
• You will given work load during the shifts and you will carry them with full honestly at your best.
• According to the London TFL private hire rules you cant take any booking under or behalf of Local Cars London Ltd.